Question 1

How long will it take to receive my order?

Accepted Answer

Orders take 1–2 business days to handle and 3–7 business days in transit, for an estimated total of 4–9 business days. Orders placed after 2:00 PM CT begin handling on the next business day. See details.

Question 2

How to track my order?

Accepted Answer

Enter your order number and the email address used for the order. Both are in your confirmation email. Tracking is emailed at dispatch; allow up to 24 hours for the carrier’s first scan. Track your order.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Yes. Free standard shipping is available on every order, with no minimum. See details.

Question 5

What is your return policy?

Accepted Answer

Returns are accepted when requested within 30 days of delivery. Eligible items must be new, unused, and in original packaging with all accessories, manuals, and hardware. Return shipping is free for every return, with no restocking fee and no deductions from your refund. Email contact@Hoomly.store for an RMA; returns sent without one may be refused. Approved refunds are issued to the original payment method after inspection. Read our refund policy.

Question 6

Can I exchange an item?

Accepted Answer

Yes. Email contact@Hoomly.store within 30 days of delivery with your order number and the model you would like instead. We will confirm any price difference either way. See details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at contact@Hoomly.store. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions