Look Up Your Order
Enter your order number and the email address used on the order. Both are in your confirmation email.
Look up your order at hoomly.store. A tracking link is also emailed to you when your order ships.
If you cannot find your order number, email contact@Hoomly.store from the address you ordered with and we will look it up.
What Each Status Means
| Status | What is happening | What to do |
|---|---|---|
| Order received | Payment authorised, order queued | Nothing — you can still cancel free |
| Processing | Being picked and packed, 1–2 business days | Cancel or change the address now if needed |
| Dispatched | Handed to the carrier, tracking link emailed | Follow the tracking link in your email |
| In transit | Moving through the carrier network, 3–7 business days | Watch for the delivery date |
| Out for delivery | With the delivery driver today | Watch for your delivery today |
| Delivered | Carrier recorded delivery | Check your order and report any damage or missing items as soon as you can |
| Exception | Carrier hit a problem — address, weather, damage | Contact us and we will look into it |
| Cancelled | Order cancelled, refund issued | Refunded in full to your original payment method |
Timeline
| Handling | 1–2 business days |
| Transit | 3–7 business days |
| Total | 4–9 business days |
Business days are Monday–Friday, excluding UK bank holidays. Orders placed after 2:00 PM UK time, at a weekend, or on a bank holiday start handling the next business day. These times are estimates, not guarantees.
Common Tracking Questions
My tracking number does not work yet.
It can take a little while for the carrier to scan a parcel into their system. A number showing only "label created" has not been collected yet.
Tracking has not moved in days.
Email us with your order number and we will look into it with the carrier.
It says delivered but nothing is here.
Check with household members and neighbours, and look in any safe place the driver may have left or photographed it. If you still cannot find it, email us as soon as you can with your order number.
My order arrived in separate boxes.
Orders with more than one item can arrive separately, on different days.
The delivery date moved.
Carrier estimates can shift with weather and network volume — delivery times are estimates, not guarantees. If your order has not been dispatched yet, you can cancel it at any time for a full refund; see our Cancel order page. Once it has been dispatched, you can still cancel within 14 days of the day you receive it, or return it within 30 days of delivery — returns are free, with no restocking fee and nothing deducted. See our Returns & Refunds policy.
Damaged or Missing on Arrival
Contact us as soon as you can with your order number and photos of the item and the packaging. We send a free replacement or a full refund.
Need Help?
- Email: contact@Hoomly.store
- Hours: Monday–Friday, 9:00–18:00 UK time
Have your order number and the email used on the order ready.