Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use the Track order page on hoomly.store.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email contact@Hoomly.store — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
You can change the delivery address until the order is dispatched. Email us straight away with your order number. Once an order has been dispatched it can no longer be changed, but you can still cancel or return it — see below.
Can I cancel?
Yes, free of charge, any time before dispatch, for a full refund. After dispatch you can still cancel within 14 days of the day you receive the goods, under the Consumer Contracts Regulations 2013. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
What payment methods do you take?
You can pay with the payment methods shown at checkout.
When am I charged?
At checkout, when the order is placed, in pounds sterling (GBP, £).
Are there any extra charges at checkout?
No. The price shown on the product page is the price you pay: delivery is free and there are no extra charges added at checkout.
Is there a charge for delivery?
No. Free standard delivery on every order, no minimum.
Delivery
How long will it take?
1–2 business days handling, then 3–7 business days in transit — 4–9 business days total. These are estimates, not guarantees.
Business days are Monday–Friday, excluding UK bank holidays. Orders placed after 2:00 PM UK time, at a weekend, or on a bank holiday start their handling time on the next business day.
Where do you deliver?
We deliver to addresses in the United Kingdom only. No international delivery and no parcel-forwarding services.
Will I get tracking?
Yes. A tracking link is emailed when your order ships. The first tracking update can take a little while to appear.
My tracking has not updated in days.
Email contact@Hoomly.store with your order number and we will look into it with the carrier.
Why did my order arrive in two boxes?
Orders with more than one item can arrive separately, on different days. You are never charged twice.
Returns and Refunds
What is the return window?
You have two separate rights:
- Your statutory right to cancel: under the Consumer Contracts Regulations 2013 you can cancel within 14 days of the day you receive the goods, without giving a reason, and then send them back within 14 days of telling us. We may only reduce your refund if the goods have been handled more than is needed to check them.
- Our 30-day returns: on top of that, you can return an item within 30 days of delivery for any reason. For a change-of-mind return the item should be unused and complete.
How do I start a return?
Email contact@Hoomly.store with "Return" and your order number. You do not have to give a reason. We reply within 1 business day with the next steps. Please contact us before sending anything back so we can match the return to your order.
Who pays for return delivery?
We do. A prepaid return label is included in every delivery; if it is missing, email us and we will send one free of charge. There is no restocking fee and nothing is deducted from your refund. Full details are in our Returns & Refunds policy.
How long do refunds take?
Within 5 business days after your return arrives with us, to your original payment method. How quickly it then appears on your statement depends on your bank.
Can I exchange instead?
Yes. Email contact@Hoomly.store within 30 days of delivery with your order number and the model you would like instead, and we will confirm the difference in price either way.
Damaged, faulty, or wrong items are replaced or refunded free of charge, in line with your statutory rights.
What cannot be returned?
Any exclusions are listed in our Returns & Refunds policy. They never affect your rights for items that are faulty, damaged, or not as described.
Products and Warranty
Are your products genuine?
Yes — every item Hoomly sells is new, manufacturer-branded, and in the manufacturer's original packaging. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods; if we ever list one, it will say so in the product title, on the product page, and at checkout. See Product Authenticity.
Do products come with a manufacturer's guarantee?
Many do. The length and terms of a manufacturer's guarantee depend on the brand and are set by the manufacturer. Any guarantee is in addition to your statutory rights under the Consumer Rights Act 2015, which are against us as the seller.
What if my product is faulty?
Email contact@Hoomly.store with "Warranty", your order number, and photos of the fault. We reply within 1 business day.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you have a 30-day right to reject them for a full refund; after that, a right to a repair or replacement; and then to a price reduction or refund. Faulty items are never penalised for having been unpacked or assembled. See our Warranty page.
Do I get everything that comes in the box?
Yes — every part, accessory, and manual the manufacturer includes in the retail box.
Choosing the Right Product
What do you sell?
New garden buildings and outdoor living products: garden sheds (wooden, metal, plastic/resin, and composite), garden storage (storage boxes, cabinets, and lean-to sheds), bin stores, log stores and bike stores, pergolas, gazebos and arbours, summerhouses, a greenhouse/garden room, a conservatory, children's playhouses, and a garden dining set.
Which brands do you sell?
Brands include Keter, Rowlinson, Suncast, Forest, Shire, Lotus, Yardmaster, Palram-Canopia, Duramax, Lifetime, Globel, Trimetals, Hartman, Nova, Sojag and sweeek. Every item is new and manufacturer-branded.
Still unsure which model is right?
Email contact@Hoomly.store with your space and situation and we will narrow it down. We know these products well. We would rather help you choose right than process a return.
Privacy and Account
What do you do with my data?
Only what is needed to fulfil your order, support you, and — with your consent — market to you. We handle personal data in line with the UK GDPR and the Data Protection Act 2018. Full detail in our Privacy Policy.
How do I delete my data?
Email contact@Hoomly.store with the subject Privacy Request. We respond within the time limits set by UK data protection law. Some order records must be kept for legal and accounting reasons. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: contact@Hoomly.store
Hours: Monday–Friday, 9:00–18:00 UK time
Response time: within 1 business day