Refund policy
Your Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving your goods, for any reason. You then have a further 14 days to send them back. This right applies even if you have opened the packaging to inspect the goods.
Where you cancel under these Regulations we refund the full price you paid. As delivery is free, there is no delivery charge to refund.
Returns
At Hoomly, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
In addition to your statutory rights, you have 30 days from the date of delivery to return an item for a refund of the purchase price, using the free return label included with your order. For this extended window the item should be unused, complete and in its original packaging. These conditions apply to the extended window only; they do not limit your statutory rights above or your rights if an item is faulty.
Return Process
To start a return, please email us at contact@Hoomly.store. Please provide your order number and the reason for your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be made to your original method of payment within 5 business days of your return arriving with us.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at contact@Hoomly.store.
Exchanges
You can exchange an item within 30 days of delivery. Email contact@Hoomly.store with your order number and the item you would like instead, and we will confirm the difference in price either way.
If an item is faulty, damaged or incorrect, this window does not apply; see Damaged or Defective Items below.
Return Shipping
We cover the cost of return postage.
Return Label
Every delivery includes a prepaid return label. Attach it to the parcel and hand the parcel to the carrier named on the label. There is nothing for you to pay. If the label is missing, email us and we will send one free of charge.
We do not charge a restocking or handling fee.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us as soon as you can at contact@Hoomly.store with photos of the item. We will resolve the issue quickly, either by replacing the item or issuing a refund, at our cost.
Under the Consumer Rights Act 2015 you have a 30-day right to reject faulty goods for a full refund, and after 30 days a right to repair or replacement.
Cancellations
You can cancel an order at any time before it is dispatched. After dispatch, you can still use your statutory right to cancel described above. To cancel an order, please email contact@Hoomly.store with your order number and a request for cancellation.
Non-Returnable Items
The statutory right to cancel does not apply to:
- Goods made to your specification or clearly personalised
- Sealed goods unsuitable for return for health protection or hygiene reasons, once unsealed
These exclusions do not apply where an item is faulty, damaged, or not as described.
Contact Us
If you have any questions about our returns policy, please contact us:
Email: contact@Hoomly.store