You can cancel free of charge — any time before dispatch
There is no cancellation fee. Email us any time before your order is dispatched and you get a full refund. Once an order has been dispatched, you can still cancel within 14 days of the day you receive it under the Consumer Contracts Regulations 2013, or return it within 30 days of delivery — return delivery is free either way, as our Returns & Refunds policy explains.
Send your cancellation request by email to contact@Hoomly.store with "Cancel" and your order number in the subject line.
Timing
| Order status | Can I cancel? | What happens |
|---|---|---|
| Order received | Yes | Cancelled, full refund |
| Processing | Yes, until it is dispatched (handling takes 1–2 business days) | Cancelled, full refund |
| Dispatched / In transit | Yes, under your statutory right to cancel | Tell us by email, then send the goods back within 14 days of telling us, using the prepaid return label in your delivery |
| Delivered | Yes, within 14 days of the day you receive the goods | Tell us by email and send the goods back with the prepaid return label, or use our 30-day returns under our Returns & Refunds policy |
Because handling is only 1–2 business days, the window to cancel before dispatch is short. Send the request as soon as you decide — the timestamp on your email is what we go by.
What you need
- Your order number
- The email address used on the order
- Whether you want to cancel the whole order or specific items
Partial cancellations are fine.
Your refund
- Cancellation confirmed by email within 1 business day
- Refunded in full to your original payment method
- How quickly it appears on your statement depends on your bank
Nothing is deducted for a cancellation made before dispatch.
A note on pending charges: if you cancel soon after ordering, your bank may show the original authorisation as "pending" for a short time before it drops off. That is your bank releasing the hold, not a second charge.
If your order has already been dispatched
Two options:
- Cancel under your statutory right. Under the Consumer Contracts Regulations 2013 you can cancel within 14 days of the day you receive the goods, without giving a reason. Email us with "Cancel" and your order number, then send the goods back within 14 days of telling us, using the prepaid return label included in your delivery. We refund within 14 days of receiving the goods back (or proof of return). We may only reduce the refund if the goods have been handled more than is needed to check them.
- Return it within 30 days. On top of your statutory right, you can return an item within 30 days of delivery for any reason, as long as it is unused and complete. Use the prepaid label included in your delivery (if it is missing, we email one free). There is no restocking fee, nothing is deducted, and we refund within 5 business days after the return arrives with us. See our Returns & Refunds policy.
Whichever option you choose, return delivery costs you nothing.
Orders we cancel
We may cancel and refund an order ourselves if stock turns out to be unavailable, we cannot verify billing or delivery details, fraud screening flags the order, or an item was listed at an incorrect price. We always email you first, and the refund is always in full.
Contact
Email: contact@Hoomly.store
Hours: Monday–Friday, 9:00–18:00 UK time