Customer support

Contact

We Would Love to Hear From You

Questions about a product, your order, or anything else — the team at Hoomly is here to help.

Channel	Details
Email	contact@Hoomly.store
Hours	Monday–Friday, 9:00–18:00 UK time

Support is by email only. We answer email within 1 business day. Messages sent in the evening, at weekends, or on UK bank holidays are answered the next business day.

Reach the Right Place Faster

What you need	Where to go
Where is my order?	Track order — have your order number and email ready
Cancel an order that has not been dispatched	Cancel order
Start a return or exchange	Email us with "Return" and your order number
Report a damaged, missing, or wrong item	Email us as soon as you can with photos of the item and the packaging
Report a fault	Email us with "Warranty", your order number, and photos of the fault. See our Warranty page
Privacy request or data deletion	Email us with "Privacy Request" in the subject
Authenticity concern	Email us with photos of the item and its packaging
Safety concern or injury	Stop using the product and email us with "Safety" in the subject
Press, brand, or wholesale enquiry	Email us with "Business" in the subject

What to Include

Telling us these up front usually saves a full day of back-and-forth:

Your order number (in your confirmation email)
The email address used on the order
The product name or model number
For damage or faults: photos or a short video, plus photos of the packaging

Before You Buy

Not sure which model fits your situation? Email us at contact@Hoomly.store with how and where you plan to use it, plus anything specific to your garden or outdoor space, and we will tell you which unit actually suits it — including when the cheaper one is the right answer.

Response Times

Channel	Typical response
Email	Within 1 business day
Return and exchange requests	Within 1 business day
Damage and fault reports	Within 1 business day, with next steps