Shipping policy
Where We Ship
We deliver to addresses in the United Kingdom only. We do not deliver internationally or to parcel-forwarding services.
Order Processing
Orders are picked, packed and dispatched within 1–2 business days of payment clearing. Business days are Monday to Friday, excluding UK bank holidays. Orders placed after 2:00 PM UK time, at a weekend or on a bank holiday are processed from the next business day.
Delivery Options
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard delivery | 3–7 business days | FREE |
Total time from order to delivery is typically 4–9 business days.
Delivery estimates are given in working days and run from dispatch, in addition to the processing time above.
Order Status & Tracking
Once your order has been dispatched you will receive an email containing a tracking number and a link to follow your parcel. Please allow up to 24 hours for the carrier's tracking to update after dispatch.
Delays
In rare cases, such as high order volumes, public holidays or adverse weather, deliveries may take longer than estimated. We will email you promptly if this affects your order.
Missing Parcels
If your parcel has not arrived within 7 business days of dispatch, contact contact@Hoomly.store. We will open an enquiry with the carrier and either replace the order or refund you in full. Under the Consumer Rights Act 2015 the goods remain our responsibility until they are delivered to you.
Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, contact us as soon as you can at contact@Hoomly.store with photographs so we can resolve it quickly.
Incorrect Addresses
Please check your delivery address carefully before completing checkout. We can amend an address until your order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange what happens next.
Duties and Taxes
Prices are shown in pounds sterling (£). The price on the product page is the price you pay: delivery is free and no extra charges are added at checkout.
Contact
For any question about your delivery:
Email: contact@Hoomly.store