Hoomly

Warranty

About This Page

This page explains how faults are handled for products bought from Hoomly. It does not replace or limit your statutory rights.

Your Statutory Rights

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose, and as described. If they are not:

  • Within 30 days of delivery, you can reject faulty goods for a full refund.
  • After that, you can ask for a repair or a replacement.
  • If a repair or replacement is not possible or does not fix the problem, you can ask for a price reduction or a refund.

These rights are against us, as the seller. Nothing on this page, in our Terms & Conditions, or in any other policy limits them.

Manufacturer's Guarantee

Many products come with the manufacturer's own guarantee. Its length and terms depend on the brand and are stated by the manufacturer. Any manufacturer's guarantee is in addition to your statutory rights, not instead of them — if a product is faulty, you can always come to us.

How to Report a Fault

  1. Email contact@Hoomly.store with "Warranty" in the subject line.
  2. Include your order number, the product name or model, and a short description of the fault.
  3. Attach photos (or a short video) of the fault, and of the packaging if the item arrived damaged.

We reply within 1 business day (Monday–Friday, excluding UK bank holidays).

What We Do

  • Faulty goods: we put it right in line with the Consumer Rights Act 2015 — a full refund if you reject the goods within 30 days; otherwise a repair or replacement; and if that does not fix the problem, a price reduction or refund.
  • Damaged or missing items on delivery: contact us as soon as you can with photos, and we send a free replacement or a full refund.
  • Returning a faulty item costs you nothing: use the prepaid return label included in your delivery (if it is missing, we email one free). Faulty, damaged, wrong, or not-as-described items are never penalised for having been unpacked or assembled.

Related Policies

Contact Us

Email: contact@Hoomly.store
Hours: Monday–Friday, 9:00–18:00 UK time