Our Commitment
Every product Hoomly sells is new, genuine, and manufacturer-branded. We do not sell replicas, counterfeits, knock-offs, or unauthorised clones — ever. If an item is anything other than a new retail unit of the brand and model shown, it is not listed on this site.
What "New" Means Here
Unless a product page explicitly says otherwise, every item is:
- New and unused — never owned, returned, or refurbished
- In the manufacturer's original retail packaging
- Complete — everything the manufacturer includes in the retail box
- Retail stock, not display units, engineering samples, or "for demonstration only" units
We do not sell open-box, refurbished, or reconditioned goods. If we ever do, it will be stated in the product title, on the product page, and at checkout — never in fine print.
Brands We Carry
Brands include Keter, Rowlinson, Suncast, Forest, Shire, Lotus, Yardmaster, Palram-Canopia, Duramax, Lifetime, Globel, Trimetals, Hartman, Nova, Sojag and sweeek.
Brand names, logos, and model numbers are the property of their respective owners. We use them to identify the goods we sell. Hoomly is an independent retailer. We are not affiliated with, sponsored by, or endorsed by any of these manufacturers, and we are not an authorised dealer for any of them.
Warranty
Every item we dispatch is new and genuine, and your order confirmation email is your dated proof of purchase. Many products come with the manufacturer's own guarantee; its length and terms depend on the brand and are stated by the manufacturer, and whether it applies is the manufacturer's decision. Any manufacturer's guarantee is in addition to your statutory rights.
Your rights under the Consumer Rights Act 2015 are against us, as the seller. If a product is faulty, contact us — you do not have to go to the manufacturer first. See our Warranty page for how faults are handled.
If You Suspect a Problem
Contact us straight away at contact@Hoomly.store with your order number and photos of the item and its packaging.
An item that is not genuine, or not the brand and model described, is not as described under the Consumer Rights Act 2015. You can return it free of charge, it is never penalised for having been unpacked or assembled, and we put it right with the remedies set out on our Warranty page.
Signs worth reporting: packaging with misspellings or off-colour printing, or missing manuals or manufacturer branding.
Reporting to Us and to Brands
We co-operate fully with brand-protection teams. Manufacturers and rights holders may contact contact@Hoomly.store with authenticity or listing concerns and will get a response within 1 business day.
Contact
Email: contact@Hoomly.store
Hours: Monday–Friday, 9:00–18:00 UK time