Business Identity
Who we are, how to reach us, and how orders, payments, delivery, and returns work.
| Trading name | Hoomly |
|---|---|
| Website | hoomly.store |
| We sell to | Customers in the United Kingdom |
Contact
| contact@Hoomly.store | |
| Response time | Within 1 business day |
| Support hours | Monday–Friday, 9:00–18:00 UK time |
Support is by email only. For order questions, product details, returns, or authenticity concerns, email contact@Hoomly.store during support hours. Messages sent in the evening, at weekends, or on UK bank holidays are answered the next business day. Our Contact page lists what to include so we can settle your request on the first reply.
What We Do
Hoomly is an online retailer of new garden buildings and outdoor living products, sold to customers in the United Kingdom: garden sheds, garden storage, bin stores, log stores and bike stores, pergolas, gazebos and arbours, summerhouses, a greenhouse/garden room, a conservatory, children's playhouses, and a garden dining set. Every listing shows the brand and the manufacturer's specifications.
Brands we sell include Keter, Rowlinson, Suncast, Forest, Shire, Lotus, Yardmaster, Palram-Canopia, Duramax, Lifetime, Globel, Trimetals, Hartman, Nova, Sojag and sweeek. Hoomly is an independent retailer and is not affiliated with, sponsored by, or endorsed by these brands.
When you place an order, payment is taken at our secure checkout. We dispatch to the UK address you provide. Your order confirmation is emailed to you, and a tracking link is emailed when your order ships. You can check status on the Track order page or cancel an order that has not been dispatched on the Cancel order page.
Payments
You can pay with the payment methods shown at checkout. All prices are in pounds sterling (GBP, £). The price shown on the product page is the price you pay: delivery is free and there are no extra charges added at checkout.
Delivery
| We deliver to | United Kingdom addresses only (no international delivery, no parcel-forwarding services) |
|---|---|
| Delivery cost | Free on all orders (standard delivery, no minimum; no express option) |
| Handling time | 1–2 business days |
| Order cut-off | 2:00 PM UK time, Monday–Friday. Orders placed after this, at a weekend, or on a UK bank holiday start handling the next business day |
| Estimated transit | 3–7 business days after dispatch |
| Total delivery estimate | 4–9 business days |
Business days are Monday–Friday, excluding UK bank holidays. Delivery times are estimates, not guarantees. Full details: Shipping Policy.
Returns and Refunds
Before dispatch: email us any time before your order is dispatched to cancel it for a full refund.
Your statutory right to cancel: under the Consumer Contracts Regulations 2013 you can cancel within 14 days of the day you receive the goods, without giving a reason, and then send the goods back within 14 days of telling us. We refund within 14 days of receiving the goods back (or proof of return).
Our 30-day returns: on top of that, you can return an item within 30 days of delivery for any reason. Returns are free: a prepaid return label is included in every delivery (if it is missing, we email one free), there is no restocking fee, and nothing is deducted from your refund. Exchanges are accepted. Refunds are issued within 5 business days after the return arrives with us, to the original payment method. Steps and conditions: Returns & Refunds.
Warranty
Many products come with the manufacturer's own guarantee; its length depends on the brand and is stated by the manufacturer. Any guarantee is in addition to your statutory rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose, and as described, with a 30-day right to reject faulty goods, then repair or replacement, then a price reduction or refund. Full details: Warranty.
Product Authenticity
We sell new products exactly as described on each product page, showing the manufacturer's brand. We do not sell replicas or counterfeits: Product Authenticity.